End-User License Agreement (EULA)

This End-User License Agreement ("Agreement") is a legal agreement between you ("User", "you") and A.C.N. 695 927 210 Pty Ltd (ABN 27 695 927 210), trading as CICADA IR ("Company", "we", "us"), an Australian company, for the use of the CICADA IR software platform ("Software").

By installing, copying, or otherwise using the Software, you agree to be bound by the terms of this Agreement. If you do not agree, do not install or use the Software.

1. Grant of License

Subject to the terms of this Agreement and your valid license key, the Company grants you a non-exclusive, non-transferable, revocable, limited licence to install and use the Software on a single virtual machine instance for your internal business purposes during the subscription term.

The licence is personal to you (or your organisation) and does not include any right to sublicense, distribute, or make the Software available to third parties.

2. Licence Tiers

The features available to you depend on the licence tier associated with your licence key:

  • Community (Free): Limited feature set for evaluation and small-scale use. No support included. Subject to fair-use limitations.
  • Professional: Full investigation features including advanced integrations, blast radius analysis, and PDF report export. Email support included during business hours (AEST).
  • Enterprise: All Professional features plus automation workflows, custom reporting, premium third-party integrations, and priority support with defined SLAs.

3. Restrictions

Except as expressly permitted by this Agreement or by applicable law, you must not:

  • Redistribute, sublicense, rent, lease, or share your licence key with any third party
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Software, except to the extent expressly permitted under the Copyright Act 1968 (Cth)
  • Remove, alter, or obscure any proprietary notices, labels, or branding
  • Use the Software for any unlawful purpose or in breach of any applicable law
  • Use the Software to conduct unauthorised access to, or testing of, third-party systems without appropriate authorisation
  • Transfer or assign this Agreement or any rights granted hereunder without the prior written consent of the Company

4. Intellectual Property

The Software, including all copies, modifications, and derivative works thereof, is the proprietary property of the Company. All rights, title, and interest in and to the Software, including all applicable patents, copyrights, trademarks, trade secrets, and other intellectual property rights, remain with the Company.

Nothing in this Agreement transfers ownership of any intellectual property to you. Your investigation data and reports generated using the Software remain your property.

5. Subscription, Payment & Renewal

Paid licences are subscription-based. Unless you cancel before the end of the current billing period, your subscription will automatically renew for successive periods of the same duration at the then-current price.

All fees are quoted in Australian Dollars (AUD) unless otherwise stated and are inclusive of GST where applicable. You may cancel your subscription at any time through your account portal or by contacting support@cicada-ir.ai.

Refund requests are considered on a case-by-case basis within 30 days of purchase, in accordance with your rights under the Australian Consumer Law.

6. Australian Consumer Law

Certain legislation, including the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law ("ACL"), may imply warranties, conditions, or guarantees that cannot be excluded, restricted, or modified ("Consumer Guarantees").

Nothing in this Agreement excludes, restricts, or modifies any Consumer Guarantee or any right or remedy you may have under the ACL or any other applicable Australian law that cannot be excluded by agreement.

To the extent permitted by law, the Company's liability for breach of any Consumer Guarantee (other than a guarantee relating to title, undisturbed possession, or undisclosed securities) is limited, at the Company's option, to:

  • Resupply of the Software or equivalent software; or
  • Payment of the cost of having the Software resupplied.

7. Disclaimer of Warranties

Subject to Section 6 (Australian Consumer Law), the Software is provided "as is" and "as available" without any warranties of any kind, whether express, implied, or statutory. The Company does not warrant that the Software will meet your specific requirements, operate without interruption, or be free of errors or vulnerabilities.

You acknowledge that the Software is a tool to assist with cybersecurity incident response and does not replace professional security advice, legal counsel, or regulatory compliance assessments.

8. Limitation of Liability

To the maximum extent permitted by applicable law and subject to Section 6, in no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of data, business interruption, or loss of goodwill arising out of or in connection with this Agreement or the use or inability to use the Software.

The Company's total aggregate liability under or in connection with this Agreement shall not exceed the total fees paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Software in breach of this Agreement or applicable law.

10. Termination

This Agreement is effective from the date you first install or use the Software and continues until terminated.

  • By you: You may terminate this Agreement at any time by uninstalling the Software and destroying all copies in your possession.
  • By the Company: The Company may terminate this Agreement immediately upon written notice if you breach any material term. The Company may also suspend or revoke your licence key if it reasonably suspects misuse.

Upon termination, all rights granted under this Agreement cease immediately. Sections 3, 4, 6, 7, 8, 9, and 12 survive termination.

11. Updates & Modifications

The Company may release updates, patches, or new versions of the Software from time to time. This Agreement applies to all such updates unless accompanied by a separate licence agreement. The Company reserves the right to modify the terms of this Agreement with reasonable notice. Continued use of the Software after such modification constitutes acceptance.

12. Governing Law & Jurisdiction

This Agreement is governed by and construed in accordance with the laws of the State of New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals therefrom.

13. Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

This Agreement, together with any applicable order form or subscription terms, constitutes the entire agreement between you and the Company with respect to the Software and supersedes all prior or contemporaneous communications, understandings, and agreements.

15. Contact

If you have questions about this Agreement, please contact us:

Last updated: April 2026